Terms and Conditions

Please read these conditions carefully and retain for future reference as they form part of the contract between us. A contract exists once you have submitted your booking form and we have confirmed the booking and received payment of your deposit.

Accommodation. We provide accommodation in twin, triple or single rooms, some of which are en-suite. Prices are per person and are based on a shared room. If you are travelling alone and are willing to share a room (with a person of the same sex) subject to a share being found no supplement is payable, if you wish to have a room to yourself a supplement of £150 GBP (200 euros) is payable and will be included on your booking schedule.

Cost. Our prices include the basic cost of accommodation. You can choose to add extras such as airport transfers, breakfast supplies, massage, equipment hire and so on and these will all be itemised on your booking schedule.

Booking and Payment. Please make your booking by following the on-line instructions. The person making the booking guarantees payment to us of the total cost of the holiday booked and does so on behalf and with the consent of all others for whom the booking is made. Payment of a 20% deposit is required to secure your booking. Please note that the balance is due in full 8 weeks before your arrival date. If you are booking within 8 weeks of your arrival date payment in full is due on booking. Failure to pay the balance by the due date will be considered a cancellation on your part and we reserve the right to impose cancellation charges.

Changes to your booking. Please notify us at your earliest opportunity of any change to your booking, wherever possible we will try to accommodate changes and issue a new booking schedule subject to an administration fee of £50.00 GBP (65 euros). If we are unable to accommodate the change and you cancel your booking then cancellation charges will apply.

Cancellation charges. Subject to these terms and conditions if we cancel your booking we will do so in writing and refund to you all monies paid to us. If you wish to cancel a booking with us you must do so in writing. Notice of cancellation is subject to an administration fee of £50.00 GBP (65 euros). Charges for the cancellation of your booking are as follows: + 8 weeks to arrival date loss of deposit 6-8 weeks 40% of the holiday cost 4-6 weeks 60% 2-4 weeks 80% 0-2 weeks 100%

Weather and Force Majeure. We ride in the mountains where weather conditions can be unpredictable. We cannot give refunds if weather conditions are unfavourable. Neither will we give refunds if we have to cancel or change your holiday arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

Age Restrictions. Bookings can only be accepted by persons under 16 years when accompanied by an adult who will be responsible for them. Bookings can only be accepted by persons aged 16-18 years when countersigned by their parent or legal guardian.

Insurance. Cycling can be dangerous and all clients are required to be covered by an appropriate insurance policy.  We recommend that your insurance is taken out at the time of booking. If you have cancelled a booking because of genuine medical reasons and or personal tragedy it may be possible to recover the cancellation costs from your Insurer.

Ability. We assume that clients have a good understanding of their own abilities and we will discuss with you on arrival a suitable programme of rides but clients must make their own judgements as to their ability and ride entirely at their own risk.

Transfers and Guides. Our airport transfers and programme of rides may include uplifts and travel in our vehicles. Clients travel in our vehicles at their own risk and we cannot accept liability for injury or damage to your equipment including your bikes. The guiding qualifications held by our UK guides are not currently recognised by the French Authorities and guiding services may be suspended at any time if we are prevented from guiding by them. In such circumstances we will continue to offer advice on suggested routes and itineraries. Guiding services are included free of charge and no refunds will be given.

Data Storage. Your personal contact details will be stored electronically. If you do not agree with this, please cancel your order now, and enter by post. No credit card/debit card/PayPal details are stored with enjoy oisans. Your details will only be used by us, they will not be passed to any third party.

Disputes. We will strive to make your holiday enjoyable, but in the event that you are unhappy with any aspect of it you should speak to us about any problem as it arises in order that we can try to resolve it. Any formal complaint must be in writing and received within 10 days of your departure date. We will make every effort to resolve all complaints but should the matter be referred to court then these terms and conditions will be referred to. Any dispute arising will be dealt with by a court in England and Wales and not in the country where the holiday took place.

In order to book a holiday with us you must indicate that you have read and accept these terms and conditions. If you do not accept them then you are free not to book with us.